Terms & Conditions

PAYMENTS

ALL TRANSFERS CONDUCTED THROUGH SAVING OUR EARTH PTY LTD ARE HANDLED AND TRANSACTED THROUGH THIRD PARTY DEDICATED GATEWAYS TO GUARANTEE YOUR PROTECTION. CARD INFORMATION IS NOT STORED AND ALL CARD INFORMATION IS HANDLED OVER SSL ENCRYPTION

PLEASE READ THE TERMS & CONDITIONS FOR THE PAYMENT GATEWAY CHOSEN FOR THE TRANSACTION AS THEY ARE RESPONSIBLE FOR THE TRANSACTIONS MADE

XMALI RESERVES THE RIGHT TO AMEND ANY INFORMATION, INCLUDING BUT NOT LIMITED TO PRICES, TECHNICAL SPECIFICATIONS, TERMS OF PURCHASE AND PRODUCT OFFERINGS WITHOUT PRIOR NOTICE. IN THE EVENT THAT A PRODUCT IS SOLD OUT, XMALI HAS THE RIGHT TO CANCEL THE ORDER AND REFUND ANY AMOUNT PAID. XMALI WILL ALSO NOTIFY THE CUSTOMER OF EQUIVALENT REPLACEMENT PRODUCTS IF AVAILABLE FOR SHIPPING

SHIPPING
FREE ON ALL ORDERS OVER $200 GLOBAL SHIPPING OFFERED TO ALL DESTINATIONS. PLEASE ALLOW 1-5 BUSINESS DAYS FOR ORDERS TO BE PROCESSED PRIOR TO DISPATCH. ALL ORDERS ARE SHIPPED VIA AUSTRALIA POST E-PARCEL. LOCAL TRANSIT 1-2 BUSINESS DAYS, INTERNATIONAL ORDERS ARE SUBJECT TO FLAT RATE STANDARD SHIPPING FEE A$29.00 INTERNATIONAL DELIVERIES ARE CURRENTLY EXPERIENCING DELAYS IN ALL DESTINATIONS DUE TO LIMITED AIRLINE CAPACITY AND GOVERNMENT RESTRICTIONS AS A RESULT OF COVID-19. FOR UPDATES ON YOUR DESTINATION PLEASE VISIT *CORONAVIRUS | INTERNATIONAL UPDATES*

HOW DO I TRACK MY PACKAGE ONLINE?

UPON SHIPMENT YOU WILL RECEIVE A CONFIRMATION
E-MAIL WITH TRACKING DETAILS & TAXES.

ORDER TOTALS DO NOT INCLUDE TAXES OR DUTIES. PLEASE NOTE THAT LOCAL CHARGES (SALES TAX, CUSTOMS DUTY) MAY OCCUR, DEPENDING ON YOUR REGION AND LOCAL CUSTOMS DUTIES. THESE CHARGES ARE AT THE CUSTOMERS OWN EXPENSE.

SERVICE DELAYS

XMALI IS NOT RESPONSIBLE FOR UNEXPECTED SHIPPING DELAYS CAUSED BY CIRCUMSTANCES SUCH AS SEVERE WEATHER OR NATURAL DISASTERS. WE ARE NOT RESPONSIBLE FOR UNEXPECTED SHIPPING DELAYS CAUSED BY CIRCUMSTANCES RELATED TO THE COURIER ITSELF, SUCH AS CLEARANCE DELAYS. INTERNATIONAL DELIVERIES ARE CURRENTLY EXPERIENCING DELAYS IN ALL DESTINATIONS DUE TO LIMITED AIRLINE CAPACITY AND GOVERNMENT RESTRICTIONS AS A RESULT OF COVID-19. FOR UPDATES ON YOUR DESTINATION PLEASE VISIT *CORONAVIRUS | INTERNATIONAL UPDATES*

RETURNS

WE ACCEPT RETURNS FOR VALID REASONS SUCH AS WRONG SIZE OR FAULTY ITEM. RETURN REQUESTS MUST BE EMAILED WITHIN 7 DAYS OF DELIVERY. PLEASE CONTACT HI@XMALI.COM TO AUTHORISE YOUR RETURN PRIOR TO SHIPPING. RETURNS MUST BE SHIPPED WITHIN 7 DAYS OF AUTHORISATION.

PLEASE NOTE, THE RETURN MUST BE UNWORN IN PERFECT CONDITION WITH ORIGINAL TAGS ATTACHED AND SHIPPED INSIDE ORIGINAL PACKAGING. CUSTOMERS ARE RESPONSIBLE FOR THE COST OF RETURN SHIPMENTS. PLEASE ENSURE RETURNS ARE REGISTERED WITH A TRACKING NUMBER. WE RESERVE THE RIGHT TO REFUSE A RETURN IF THE MERCHANDISE DOES NOT MEET THE STANDARDS ABOVE.

PLEASE NOTE, DISCOUNTED SALE ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR REFUND.
RETURN-TO-SENDER PARCELS
ANY DELIVERY RETURNED TO SENDER DUE TO NON-COLLECTION, REFUSAL OR AN INCORRECT ADDRESS ENTERED, WILL HAVE SHIPPING FEES DEDUCTED FROM THE REFUND AMOUNT.
EXCHANGE
XMALI DOES NOT OFFER DIRECT EXCHANGES. YOU MAY RETURN THE MERCHANDISE FOR A FULL REFUND AND PLACE A NEW ORDER FOR THE PREFERRED ITEM(S) AT YOUR EARLIEST CONVENIENCE.
CANCELLATION REQUESTS
TO CANCEL AN ORDER YOU MUST CONTACT US VIA EMAIL WITHIN 24 HOURS OF CHECKOUT AND THIS MAY ONLY BE ACCEPTED AT XMALI'S DISCRETION. PAYPAL, AFTERPAY FEES WILL NOT BE REFUNDED IN THE CASE OF ORDER CANCELLATION.
ADDITIONAL INFORMATION

KINDLY UNDERSTAND WE ARE UNABLE TO PROCESS ANY CHANGES TO AN ORDER FOLLOWING CHECKOUT. REQUESTS TO AMEND SIZING OR DELIVERY ADDRESS FOLLOWING CHECKOUT WILL NOT BE POSSIBLE

ALL ENQUIRIES HI@XMALI